Returns & Exchanges

At HEYSHAPETM, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return and exchange window for all items in original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging and drop off the shipment at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days.