Frequently Asked Questions
Everything you need to know about your HEYSHAPE™ experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, items can be returned or exchanged in their original, unworn condition with tags attached.
How do I determine the right size for me?
Please refer to our comprehensive Size Guide located on each product page. We recommend measuring your waist and hips to ensure the most accurate fit for our shapewear and apparel.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products machine washable?
To maintain the integrity of the fabric and compression, we recommend hand washing in cold water or using a delicate cycle in a mesh laundry bag. Always air dry.
Do you ship internationally?
Yes, HEYSHAPE™ ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.